Refund Policy

Effective Date: September 3, 2025
Website: https://customerscare-uae.com
Contact: +9710507023180

At Customer Care, we prioritize your satisfaction and strive to provide fast, reliable, and professional appliance repair services across Dubai and Abu Dhabi. This Refund Policy explains when and how refunds may be issued, ensuring transparency and confidence in our services.

1. Our Services

We provide professional appliance inspection, diagnosis, and repair services. Please note that we do not sell products, spare parts, or accessories—all payments are for labor, service, and expertise provided by our trained technicians.

2. When Refunds Are Possible

A refund may be considered under the following circumstances:

  • The technician is unable to diagnose or repair the reported issue.

  • The same problem recurs within 3 days of service and cannot be resolved upon a follow-up visit.

  • You cancel your booking before the technician arrives and have already made an advance payment.

3. Situations Where Refunds Are Not Issued

Refunds will not apply if:

  • A new, unrelated issue arises after the service.

  • You decline the repair after diagnosis (diagnostic fees will still apply).

  • The appliance is mishandled, tampered with, or damaged after our service.

  • The problem is outside the scope of the requested service or beyond the warranty period.

4. Free Revisit Policy

If an issue persists after service, we usually offer one free revisit within the 3-day warranty period instead of immediately issuing a refund. This ensures we attempt to resolve the problem thoroughly before considering a refund.

5. How to Request a Refund

To request a refund:

  1. Contact us within 3 days of your service appointment:

  2. Provide your service details and a brief description of the issue.

  3. Our team will review your request and respond within 2 business days.

Approved refunds will be issued using the original payment method or as otherwise agreed with you.

6. Our Commitment

We aim to make every service experience smooth and hassle-free. Your trust is important to us, and we are committed to addressing concerns promptly, professionally, and fairly.