Privacy Policy

Effective Date: June 19, 2025

At Customers Care UAE (https://customerscare-uae.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it safe when you use our website and appliance repair services in Dubai and Abu Dhabi.

By using our website or services, you agree to the practices described below.

1. Information We Collect

To provide reliable and efficient service, we may collect the following:

a) Personal Information (provided by you)

  • Full Name

  • Contact Number (mobile/WhatsApp)

  • Email Address (optional)

  • City / Emirate & service location details

  • Appliance details (brand, type, issue)

b) Non-Personal Information (collected automatically)

  • IP address & device type

  • Browser version

  • Pages visited on our website

  • Time spent & usage behavior

2. How We Use Your Information

Your data is used only to serve you better and enhance your experience. This includes:

  • Processing your service requests

  • Scheduling technician visits in Dubai & Abu Dhabi

  • Providing accurate quotes for repairs

  • Following up for customer feedback

  • Improving our website’s functionality & user journey

  • Fulfilling legal or regulatory requirements

👉 We never sell or rent your information to third parties.

3. Data Protection & Security

We take your trust seriously and use strict measures to keep your information safe:

  • SSL Encryption – Secures your data during online communication

  • Firewall Protection – Prevents unauthorized access

  • Limited Staff Access – Only authorized staff/technicians see relevant details

  • Regular System Checks – To ensure security standards remain strong

4. Data Retention

We retain personal data only for as long as needed to provide our services. Typically, this is up to 12 months after your last interaction with us. After this period, your data is securely deleted or anonymized.

5. Your Privacy Rights

As a valued customer, you have full control over your data. You may:

  • Request a copy of the personal data we hold about you

  • Ask us to correct any inaccurate or outdated details

  • Request deletion of your personal data (where legally possible)

  • Withdraw consent for future communications

To exercise these rights, simply call or WhatsApp us at +9710507023180.

6. Cookies & Tracking

Our website uses cookies to provide a smooth, personalized browsing experience. Cookies help us:

  • Remember your preferences

  • Improve page performance

  • Understand user behavior for better UX

👉 You can disable cookies in your browser settings if you wish, but some website features may not function properly.

7. Third-Party Links

Our site may include links to trusted third-party platforms (e.g., Google Maps, payment gateways). Please note that their privacy practices are outside our control. We recommend reviewing their policies before sharing your information.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect:

  • Changes in UAE data protection laws

  • Updates to our services or website

  • Customer feedback and technology improvements

All updates will be posted here with a new effective date.

9. Contact Us

Have questions about your privacy or how we handle your data? We’re here to help.

📞 Call / WhatsApp: +9710507023180
📍 Service Areas: Dubai & Abu Dhabi
🌐 Website: https://customerscare-uae.com